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Online Services

Round the clock access to healthcare information

You can now access a wealth of health advice thats clinically tailored to your symptoms.

Online Consult allows you to check your symptoms, receive medical advice and submit a health request directly to your GP through an online portal at any time of day or night. Its simple to use and easily accessible via our practice website, so theres no need to wait in phone queues.

How does Online Consult work?

Simply fill in a health enquiry form outlining your symptoms. Youll then be directed to information articles and videos advising you on how to treat your symptoms and what you may need to do next. The forms are quick and easy to use and tailored to give you help and advice thats specific to your condition.

Your completed form will be sent to us so that we can review the information provided and advise you on the most appropriate next step. To access Online Consult, please click on the banner below.

Online Consult

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

ACCESSING YOUR MEDICAL RECORDS

We are encouraging all patients to register to use Patient Access

Once registered, you will:

  • Be able to view your results (if analysed locally)
  • Be able to book/cancel appointments
  • Be able to order your repeat medication (please allow 4 working days)
  • Be able to view all aspects of your medical records including immunisations (if added electronically)

All of the above means, that you will have instant access to your medical records wherever you are, this will minimise your need to contact the Surgery.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Giving Others Access to Your Online Services

A new guide is available for patients who need to give another person, such as their carer, access to their GP online services. It explains the benefits and shows you how to do this. This guide can be accessed by clicking on this link: Giving Another Person Access to Your GP Online Access

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Have Your Say

Online Consult

Welcome to Abbotswood Medical Centre

COVID-19 (Coronavirus) Update - 31st March 2020

We are making some changes to how we look after patients because of the coronavirus outbreak.

This is so that we can keep our patients and staff safe and healthy and make best use of our resources.

The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.

The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can.  We are also making sure that you can get prescriptions without coming in.

Latest government advice on coronavirus

If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home. Don’t go to your GP or hospital; instead go to nhs.uk to check your symptoms and follow the specialist medical advice.

For medical help linked to coronavirus you can also contact the NHS 111 online coronavirus service.

Only call 111 if you cannot get online.

If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or our surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Appointments

When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you.  Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.

We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then. If you need a further consultation, you will be that will be booked in for you.

Wherever possible, this consultation will be over the phone or by video if you have the equipment to be able to do this.

We are reviewing pre-booked appointments and may change these to a phone or video appointment if it is appropriate for us to do this, and of course we will let you know if we do change it.

We may offer you an appointment at the surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person, and we are sure that there is no risk to patients or staff.

Online services

In light of this new approach, appointments can’t be booked online any longer. But please do use other online services, including:

  • Ordering repeat prescriptions – please only order what you need
  • Checking your medical records

Repeat prescriptions

Prescription requests can be submitted online through Patient Access, your local pharmacy, via email to receptionabbotswoodsurgery@nhs.net or by Fax to 01923 681 643

We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.

 

If you currently manage your own prescription requests and your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact the GP practice by telephone or online.  

 

Home deliveries

Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.

 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Our Primary Care Network

We are very proud to be part of North Watford Primary Care Network (PCN) alongside Sheepcot Medical Centre and Vine House Health Centre.

Access

Abbotswood Medical Centre is located in Katherine Place (off College Road) next to Tesco Express. We are able to offer ground floor, wheelchair accessible consulting and treatment facilities. 

Please inform the receptionist when you make an appointment in case any arrangements need to be made.

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to Register 

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.

(Site updated 26/05/2020)

Contact Details

Abbotswood Medical Centre

Contact Telephone

01923 673 060
111
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